DDI Field Operations Response

Downtown Dallas, Inc.’s first priority is always to do our part to ensure Downtown remains “Clean and Safe.”  As such, we are committed to continuing to deliver our critical public health and safety services during this unprecedented crisis, thanks to the dedication of our Downtown Clean Team and Downtown Safety Patrol.

The Downtown Dallas, Inc. Field Operations Teams, the Downtown Safety Patrol and Clean Team, remain on the streets, working for our stakeholders, seven days a week during this difficult and unprecedented time. Keeping Downtown “clean and safe” is always our number one priority, and now it is more important than ever.

By nature of what we do, DDI has several tiers of emergency response plans. Though no one could predict what is happening in our world today, we have been able to quickly adapt with what we define as Tier 3 modified operations (updated May 11, 2020), which includes:

  • Active patrols from 8:00 a.m. – 9:00 p.m. daily. The dedicated off-duty Dallas Police officer funded by DDI is also patrolling Downtown 9:00 a.m. – 11:00 p.m. daily. This increase in hours and man power is in response to more activity in Downtown as shelter in place orders are eased. Our team will continue to monitor the situation and will make adjustments as needed.
  • The number of employees working in the field will increase as well, allowing some Downtown Safety Patrol officers to be dedicated to traditional Safety Patrol duties.
  • Both teams will continue to work together with a focus on litter removal, park cleaning, sanitizing hard surfaces, and public safety.
  • Additionally, DSP officers will begin using bicycles and T3s to allow quicker response and visibility.
  • Our teams are requesting compliance on social distancing and educating homeless individuals about resources and self-care.
  • Sanitizing high-touch surfaces, such as handrails, trash receptacles, non-removable public furniture, and door handles repeatedly throughout each day. Special care is being given at all of our Downtown parks.
  • In accordance with City policy, we have removed all moveable furniture, turned off electrical outlets, locked dog runs, and wrapped drinking fountains to ensure everyone’s safety and encourage social distancing.
  • We will continually monitor these hours according to data from activity logs, See Say Now app reports, field observation, and stakeholder feedback.
  • If you need to report an issue related to cleanliness or safety, please call dispatch at 214.741.1151 or use the See Say Now app during these modified hours of 8:00 a.m. – 9:00 p.m.
  • If an urgent issue arises outside of our operating hours, please direct needs to 911 or 311, as appropriate, otherwise we will prioritize response to overnight logs at the beginning of each shift.

For more information, please click here to see full information on DDI’s Field Operations Response.